Refund Policy

1. Overview

At Gnotor, we are committed to your satisfaction. We want every customer to feel confident in their purchase. If our products do not meet your expectations, we offer straightforward refund options to ensure you have a risk-free experience.

All purchases made through our website are processed by Paddle.com Market Limited, who acts as our Merchant of Record. Refund requests for web purchases are handled through Paddle's payment infrastructure.

2. Subscription Refunds

2.1 14-Day Refund Window

In compliance with EU consumer protection regulations, you have the right to receive a full refund within 14 days of your initial subscription purchase. This applies to both monthly ($8/month) and annual ($68/year) Pro subscriptions. During this 14-day period, you may request a refund for any reason.

2.2 How to Request a Subscription Refund

To request a refund for your subscription, please send an email to [email protected] with the following information:

• The email address associated with your Zenmentum account
• Your Paddle order number or receipt number (found in your purchase confirmation email)
• The reason for your refund request (optional, but helps us improve)

2.3 After the 14-Day Window

After the 14-day refund window has passed, pro-rated refunds are generally not available for subscription purchases. However, you may cancel your subscription at any time, and you will continue to have access to Pro features until the end of your current billing period. We may, at our sole discretion, issue refunds on a case-by-case basis for exceptional circumstances. Please contact [email protected] to discuss your situation.

3. Lifetime License Refunds

3.1 30-Day Money-Back Guarantee

We offer a generous 30-day money-back guarantee on our lifetime license ($168 one-time payment). If you are not satisfied with Zenmentum for any reason within 30 days of your purchase, you are entitled to a full refund, no questions asked.

3.2 How to Request a Lifetime License Refund

To request a refund for your lifetime license, please send an email to [email protected] within 30 days of your purchase date. Include your account email and Paddle order number. We will process your refund promptly.

3.3 After the 30-Day Window

Refunds for lifetime licenses are not available after the 30-day guarantee period has expired. The lifetime license grants permanent access to Pro features, and this one-time purchase is considered final after the guarantee period.

4. App Store Purchases

If you purchased a Zenmentum subscription or lifetime license through the Apple App Store, your purchase is subject to Apple's refund policies. We cannot directly process refunds for App Store purchases.

To request a refund for an App Store purchase:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Zenmentum purchase in your purchase history
4. Select "Request a Refund" and follow Apple's instructions

Apple typically processes refund requests within 48 hours. For assistance with App Store purchases, you may also contact Apple Support directly.

5. How Refunds Are Processed

5.1 Processing Timeline

Once a refund is approved:

• Paddle will initiate the refund within 1-3 business days
• The refund typically appears on your statement within 5-10 business days, depending on your payment provider and bank
• Refunds are issued in the same currency as the original purchase

5.2 Refund Method

Refunds are credited back to the original payment method used for the purchase. We cannot issue refunds to a different payment method or provide refunds in cash, check, or store credit.

5.3 Account Status After Refund

Upon processing a refund, your subscription or lifetime license will be revoked, and your account will be downgraded to the free tier. You will retain access to your data and basic features on the free plan. Your content will not be deleted unless you explicitly request account deletion.

6. Non-Refundable Items

The following are generally not eligible for refund:

• Subscription payments for billing periods that have already fully elapsed (after the 14-day refund window)
• Partially used subscription periods after the 14-day refund window has passed
• Lifetime licenses after the 30-day money-back guarantee period has expired
• Renewals of subscriptions where the renewal charge was already notified and the cancellation window was available

In exceptional circumstances, we may consider refunds outside these windows at our discretion. If you believe you have a valid reason for a refund outside the stated periods, please contact us at [email protected].

7. Contact Us

If you have any questions about our refund policy, or if you would like to request a refund, please contact us:

• Email: [email protected]
• Expected response time: Within 24 hours on business days

For payment-related inquiries, you may also contact Paddle directly through the customer portal link in your purchase receipt email or at paddle.com.